Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and discreetly as possible.

Processing Times

Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are:

UK Standard Delivery: 1-3 business days
UK Express Delivery: 1 business day
International Delivery: 3-10 business days

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control.

Discreet Packaging

All orders are shipped in plain, unbranded packaging to ensure your privacy. No details of the contents will be visible on the outside of the parcel.

Tracking Information

Where available, tracking details will be sent via email once your order has been dispatched.

Incorrect Addresses

Please ensure your shipping address is correct when placing your order. We cannot be held responsible for delays or lost parcels resulting from incorrect address information provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist in tracking your parcel.

If you have any questions regarding shipping or your order, please contact our customer service team and we will be happy to help at lingerie.doll@outlook.com